Utility Services

Water meter reading begins each month on the first business day and bills are mailed around the 15th of each month.  All or some of the services included in your bill are water, sewer, storm water, and trash & recycling. See Utility Rates for more details.

Utility bills are due each month on the 4th. A 10% late fee will be applied at the start of the first business day after the due date to all accounts that have a past due balance.

Disconnection notices are sent around the 11th of each month, if no request for a financial arrangement has been received (section 92.05 (3) Norwalk Municipal code) and no payment has been received by the 25th of each month water service will be disconnected and a $50 re-connection fee is assessed.

All re-connections are done during regular business hours. 

Payments can be made by cash, check, credit card or money order. Payments may be dropped off or mailed to City Hall at the address below or customers can sign up for 
Xpress Bill Pay to make payments online or set up automatic payments. Create Bill Pay Account.
Contact the Utility Billing Office at 981-0228 with questions.

                                            Norwalk City Hall
                                              705 North Ave
    Norwalk, IA 50211

To start service at a property in Norwalk, you will need to complete an Utility Services Application Form and return to City Hall.  At the time of application a $100 deposit will be required. If you are moving from one property in Norwalk to another property in Norwalk you may have your deposit transferred.  Any deposit not transferred will be applied to your final bill.


The completed application and deposit must be made 24 hours prior to the requested date of service.

Residents moving out of Norwalk
 need to contact the Utility Billing Office prior to moving. Residents can call, email or stop into City Hall to discontinue service.


2017 Consumer Confidence Report

Other Utility Contacts


Phone Number

Emergency After Hours

City of Norwalk Public Works


Electric & Gas

MidAmerican Energy


Missed Garbage Collection

Ankeny Sanitation


Missed Recycling Collection

Metro Waste Authority









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